Return and exchange policy

1. Return and Exchange Policy

You can request a free replacement under the following conditions:

Within 30 days of receiving your order
The product has one of the following problems:
• Quality problem
• Defect
• Damage during shipping

2. Replacement cost

The exchange itself is free.
The return is free.
(If the problem is caused by the buyer's personal reasons, customer service will help you solve it according to the specific circumstances.)

3. Exchange process

Contact customer service, explain the problem, and provide the following:
• Order information
• Description of the product problem
• Necessary photos or videos as evidence

After customer service checks and approves, we will arrange the exchange for you.
The new product will be shipped by the original shipping method.

Note: Due to the limitations of the logistics system, customers are not required to return the original product themselves.

This store does not currently provide a fixed return address.

4. Exchanges are not possible in the following cases:

• The product was damaged due to human error
• The 30-day exchange period has expired
• You did not purchase the products from this store