Explanation of refusal of service and malicious refusal clause

1. Regarding refusal of delivery:  Orders with cash on delivery are entered into the logistics process and the actual shipping costs are incurred immediately after dispatch. These costs are borne by the merchant.

Refusal to accept the package may be considered an unreasonable refusal:
• Incorrect contact details or lack of contact with the buyer, leading to delivery failure
• Refusal to sign after repeated delivery reminders
• Refusal to accept the package for reasons other than product quality or logistical damage

2. The concept of malicious rejection
The following behaviors can be considered malicious rejection:
• Refusing to accept the shipment without justification after placing the order
• Placing duplicate orders and repeatedly refusing delivery
• Providing false shipping information, leading to delivery failure
• Refusing to accept the shipment despite a clear understanding of the delivery time and COD rules

3. Consequences of rejection
In the event of unjustified or malicious rejection, our store reserves the right to take one or more of the following measures:
• Restricting or refusing the customer's subsequent COD orders
• Requiring subsequent orders to be placed with prepayment
• Recording relevant order information in the risk management system to prevent repeated malicious orders

Note:  The above measures are only intended to reduce logistics losses and ensure the normal processing of transactions, and do not affect the buyer's statutory rights after the sale.

4. Reasonable circumstances for refusing delivery
Customers have the right to refuse delivery under the following circumstances and should contact the courier or customer service for clarification:
• The package is seriously damaged.
• It is clearly not in accordance with the order.
• The product is irreparably damaged during shipping.
• Upon inspection, our store will provide the buyer with a replacement or other reasonable solution.

5. Important notes
By placing an order, you confirm that you have read and accept our delivery terms, returns and exchanges policy, and refusal of delivery policy.

If you have any questions about the product or delivery, we recommend that you contact customer service for confirmation before placing an order.